Terms and Condition
Serenity - energy on the GO!
We ensure that we comply with Know Your Customer and Anti-Money Laundering laws and regulations, and will not knowingly violate Know Your Customer and Anti-Money Laundering policies. To the extent of our reasonable control, we will adopt necessary measures and technology to provide you with Services that are safe and secure, so as to protect you against the loss caused by money laundering to the greatest extent possible.
Our Know Your Customer and Anti-Money Laundering policies are a comprehensive system of international policies, including the Know Your Customer and Anti-Money Laundering policies of the jurisdictions to which you are subject to.
Our robust compliance framework ensures that we meet regulatory requirements and regulatory standards on both the local and global levels, and ensure the operational sustainability of our website.
Content of Our Know Your Customer and Anti-Money Laundering Policies
We promulgate and update Know Your Customer (KYC) and Anti-Money Laundering (AML) policies to meet the standards set by relevant laws and regulations.
We promulgate and update some of the guidelines and rules in connection with the operation of this website, and our staff will provide you whole-process service in accordance with the guidelines and rules.
We design and complete the procedures for internal monitoring and transaction control, such as rigorous identity authentication procedures, and form a professional team responsible for Anti-Money Laundering.
We adopt risk-prevention-based approach to carry out due diligence and continuous supervision in connection with customers.
Review and regularly inspect existing transactions
To report suspicious transactions to the competent authorities.
Proof documents of identity documents, address certificates and transaction records will be maintained for at least six (6) years; if they are submitted to the regulatory authorities, let it be understood that a separate notice will not be provided to you.
Credit cards are prohibited throughout the course of the transaction.
If you are from any of the high-risk and non-cooperative jurisdictions listed on the website of Financial Action Task Force (FATF) of the United States, you will not be allowed to register as a member of this website or use any service offered by this website.
Regularly participate in the trainings organized by the relevant authorities and provide regular trainings to the staff.
Verification and Validation of Identity Information
In accordance with the laws and regulations of relevant jurisdictions and in light of the nature of entities concerned, the content of your information as is collected by us may vary, and in principle, we will collect the following information of yours if you register as an individual:
Basic personal information: your name, address (and permanent address, if the two are different), date of birth and nationality, and other information available. Identity authentication shall be based on documents issued by the official or other similar authorities, such as passports, identity cards or other identity documents as are required and issued by relevant jurisdictions. The address you provide will be validated in an appropriate manner, such as checking the fare ticket of means of transportation you use, your interest rate bills, or voter register.
Valid photo: before you register, you must provide a photograph showing you holding your identity document in front of your chest (identity document and your face must clearly visible).
Contact information: mobile phone number and valid e-mail address.
We may request you to provide further information under circumstances to meet our KYC and AML obligations under relevant laws and regulations.
We accept your identity information only in English. If your identity information are not in this language, you will need to submit a notarized English translation of your identity information.
Confirmation and Verification
You are required to provide both the front and back sides of your identity documents.
You are required to provide us with a photograph showing you holding your identity documents in front of your chest.